Non-fault accident repairs in Colchester
If another driver caused the accident, you shouldn't be left out of pocket or without answers. We can support the repair of your vehicle and work with the parties involved in the claim.
What to gather at the scene
Where it's safe, record the other driver's name, contact details, registration and insurer, plus photos of both vehicles, the location and any witnesses. These details make a non-fault claim much easier to progress.
How we can help
Send us the damage photos and the details you have. We'll assess the repair and explain the options for getting it handled, whether through your own insurer, the other driver's insurer or another route. Which route is available depends on your circumstances and policy.
If fault is disputed
Where liability isn't yet agreed, the claim may take longer. We'll be clear about what can start straight away and what has to wait for the insurers.
Photos to send on WhatsApp
- All damage, close up and wide
- The other vehicle's registration, if you have it
- Your insurer and any claim reference
When we need to see the vehicle
A physical assessment is needed to agree the repair, as with any accident claim. Photos help with an initial estimate; final pricing follows a physical assessment at our workshop on Hythe Hill, Colchester.
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Message
Tap a quote button. WhatsApp opens with a message ready to send — add your make and model.
- 02
Send vehicle photos
Attach clear photos of the damage in the WhatsApp chat: one wide, a few close-ups.
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Assessment
We review your photos and, where needed, arrange to see the vehicle at Hythe Hill.
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Quote
We explain what we recommend, why, and what it should cost before any work starts.
Photos help us give an initial estimate. Some damage needs a physical inspection, and final pricing follows our assessment — we can't guarantee a price from photos alone. Photos are shared only in WhatsApp; this website doesn't collect uploads.
Non-fault accident repairs: common questions
Who pays for a non-fault repair?
Normally the at-fault driver's insurer, once liability is accepted. The exact process depends on the insurers and your policy.
Do I need to tell my own insurer?
Most policies require you to report any accident, even if it wasn't your fault. Check your policy terms.
Will I get a courtesy car?
That depends on your policy and the claim route. We don't promise a replacement vehicle; ask your insurer what's covered.
Related services
Quotes via WhatsApp
Send us a few photos. We'll take it from there.
Message (01206) 912198 with your make, model and photos of the damage. For general enquiries, call the workshop.